Family Tree Maker (FTM) is the trusted genealogy software offering the features such as online backup and sync and internet-enabled resources. It allows a user to construct, organize, and share the family tree effortlessly. Seamless integration with sites like Ancestry.com gives it an indispensable edge in any genealogy study. Still, you would not work because your FTM will not connect to the internet.
Steps for Fixing Family Tree Maker Not Connecting to Internet
Here’s how you could get yourself online again easily through some easy troubleshooting steps:-
1. Check Your Internet Connection:-
Ensure your internet connection is stable and working:
- Open a web browser and visit a website to confirm connectivity.
- If you’re facing issues, restart your router or modem.
- Switch to a wired connection for better stability if using Wi-Fi.
2. Verify Family Tree Maker Server Status:-
Sometimes, the problem might not be your end. The FTM servers could be under maintenance or update. Check on the status of the server at the official website of Family Tree Maker or on social media sites.
3. Disable Firewalls and Antivirus Software:-
Firewalls or antivirus programs can prevent FTM from accessing the internet:
- Disable these programs temporarily to test connectivity.
- If FTM connects, add it to the allowed list in your security software settings.
4. Update Family Tree Maker:-
Using an outdated version of FTM can cause internet connectivity issues:
- Check for updates by opening FTM and navigating to the “Help” menu, then selecting “Check for Updates.”
- Install any available updates and restart the program.
5. Adjust Proxy or VPN Settings:-
If you’re using a VPN or a proxy, these settings might interfere with FTM:
- Disable the VPN or proxy temporarily and try connecting again.
- Ensure FTM is set to ignore proxy settings if necessary.
6. Reinstall Family Tree Maker:-
If nothing else works, reinstalling the software will likely solve any underlying problems:
- Backup your family tree files.
- Uninstall FTM completely and download the latest version from the official website.
- Reinstall and restore your tree files.
Wind Up!
Internet connectivity is needed to be used with online features of Family Tree Maker. After these steps for troubleshooting, the problem is likely to be resolved. However, if this doesn’t happen, contact the Family Tree Maker support team to find a way to solve this issue. These types of problems may be prevented if updates are applied regularly and a stable internet connection is ensured.
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