If you’re a Family Tree Maker user looking to create professional and detailed family tree charts, Charting Companion is a powerful tool that can enhance your genealogical experience. Whether you’re just getting started or need help with installation or troubleshooting, this FAQ guide addresses the most common questions we receive about Charting Companion.
Q1. Where can I buy a Charting Companion?
Charting Companion can be purchased directly from familytreemaker.com. Just click on the blue rectangular banner with the red bow that says Family Tree Maker Gift Collection. From there, you’ll see special offers that include plugins, books, and the latest version of Charting Companion.
Q2. Is there a free trial version available?
Yes, there is! You can try Charting Companion for free for 15 days. Just go to the trial page and click Free Trial (Windows) or Free Trial (Mac) based on your operating system. You will then have to input a license key after 15 days in order to remain using the software.
Q3. How can I give feedback or request new features?
We appreciate your feedback! You can provide feedback or suggest features through our online feedback submission page. Tell us what you like best about Charting Companion or how you would like to see things changed in future releases.
Q4. Where can I find user guides or help documents?
Charting Companion includes helpful resources within the plugin. You can access FAQs, tutorials, and detailed user guides from the Help menu. A downloadable user guide is also available based on your operating system. For more examples and advanced tips, visit the Progeny Genealogy website—the developer of Charting Companion.
Q5. What’s new in Charting Companion 8?
Charting Companion 8 includes:
- Pastel color options for better chart aesthetics
- A new modern interface consistent with macOS design
- Save work-in-progress feature so you can return to charts later
- Wizard-style step-by-step setup
- Accelerated graphics, 64-bit support, and Apple M1 compatibility
Q6. What are the system requirements for version 8?
- For Mac: macOS Sierra (10.12) and later
- For Windows: Vista and beyond, including Windows 11
FTM 2019 is needed on both platforms, and earlier versions can import GEDCOM files.
Q7. What are the major features of version 7?
Charting Companion 7 brought along powerful features such as:
- DNA Matrix and DNA Simulation
- DNA Matches clustering
- Rounded rectangle corners and background images
Q8. Is version 7 compatible with older license keys?
No, Charting Companion 7 necessitates a new license key. Version 6 keys won’t work.
Q9. What if my antivirus detects the software?
This is likely to be a false positive. You can either add Charting Companion to the safe list of your antivirus or turn it off temporarily while you install it.
Q10. What should I do if registration fails?
Be sure to enter the serial number in the Name field, not your name. Copy it word for word as it appears in your order email.
Conclusion
Charting Companion is a great companion for Family Tree Maker users who want to create professional-looking family tree charts easily. With a straightforward installation process, multiple chart options, and helpful customer support, it’s a valuable tool for genealogy enthusiasts. Need more assistance? Go to our Family Tree Makers Support Team or reach out to a live support agent 24/7 via chat support. We’re here to assist you in getting the most out of your family history experience!