Family Tree Maker is a popular genealogy software that allows users to sync with and search on Ancestry. However, FTM 2017 and FTM 2019 users sometimes face login problems that prevent them from accessing Ancestry-related features. Many users have encountered login problems, error messages, or inability to sync family trees to Ancestry. These issues may be frustrating, but with the right procedures, they can be solved in a blink of an eye. Whether you are using FTM 2017 or FTM 2019, the guide will guide you through the best solutions.
Fixing Ancestry Login Problems in FTM 2019
If you have Ancestry login problems in FTM 2019, the fix is quite straightforward. The recent 24.2.2 update fixes most login-related problems and improves overall software performance.
How to Update:
- Open FTM 2019.
- Go to the Help menu.
- Choose Check for Updates.
- Continue through the installation prompts to install version 24.2.2.
Once the update is finished, restart your software, and the Ancestry login problem should be resolved, so that web searches and syncing can occur without interference.
Solutions for FTM 2017 Users
For users of FTM 2017, it is more challenging to solve Ancestry login problems. The software is older, and although the developers know about the problem, the solution is not yet complete. Users have the following options:
- Wait for a Patch – If you like to continue using FTM 2017, then you might have to wait for a formal upgrade. This, however, results in some Ancestry-connected features being out of reach until then.
- Update to FTM 2019 – The best choice is to update to FTM 2019, which is better equipped with features and with no problems to Ancestry connectivity. In case syncing matters most to you, this option is recommended.
General Troubleshooting Steps
If updating or upgrading does not work, test these troubleshooting steps:
- Restart your computer or FTM to flush the connection.
- Check your Ancestry logon credentials (username and password).
- Regularly update your Windows operating system to ensure optimal performance and security.
- Make sure your Windows operating system is up to date.
- Verify your internet connection is stable.
- Perform a malware or virus scan to eliminate security issues.
- Turn off FastFields in FTM settings when dealing with large databases.
Conclusion
Ancestry login problems in FTM 2017 and FTM 2019 are annoying, but they can be resolved with the proper procedures. FTM 2019 users will be able to fix the problem by installing the 24.2.2 update, and FTM 2017 users might have to wait until a patch can be issued or they need to upgrade. Keeping your software current will provide a hassle-free experience while you work on your family tree. If you do these steps, you should be able to use Ancestry without issues!