Family Tree Maker 2019 Will Not Connect to Ancestry

Troubleshooting: Family Tree Maker 2019 Will Not Connect to Ancestry

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Family Tree Maker 2019 is a popular software for genealogists to create and organize an extensive family tree.  It helps users create and manage detailed family trees. However, users sometimes face issues where Family Tree Maker 2019 will not Connect to Ancestry, which may disrupt tree syncing, access to hints, and tree uploads or downloads. This blog outlines common causes and effective solutions to resolve this frustrating issue.

Possible Causes of the FTM 2019 Will Not Connect to Ancestry Problem

Here are some common reasons why Family Tree Maker 2019 will not Connect to Ancestry. The first step to resolving the issue is to identify the cause.

  • Internet Connection Issues: A weak or unstable internet connection may disconnect FTM to Ancestry. Ensure that your device is connected to a stable network.
  • Outdated Software: Using an outdated version of FTM 2019 may cause compatibility issues with Ancestry’s servers.
  • Firewall or Antivirus Blocking: Security software on your computer might block FTM’s connection to Ancestry’s servers.
  • Server Issues: Sometimes, Ancestry’s servers will go down or require maintenance, meaning the system is temporarily inaccessible.
  • Corrupted FTM Files: Damaged or corrupted files in FTM can prevent FTM from synchronizing with Ancestry.

Steps to Solve FTM 2019 Ancestry Won’t Connect Internet

Here are the steps to solve the problem of Family Tree Maker 2019 will not Connect to Ancestry:-

  1. Test Your Internet Connection:- Ensure that you have a good and fast internet connection. Restart your router, if necessary, and test it by opening up other websites or services.
  2. Update FTM 2019:- Ensure you’re running the latest version of Family Tree Maker 2019. To check for updates:
    • Open FTM and go to the “Help” menu.
    • Select “Check for Updates” and follow the prompts to install any available updates.
  3. Adjust Firewall or Antivirus Settings:- Your firewall or antivirus software might block FTM’s communication with Ancestry. Add FTM as an exception or temporarily disable the software to test the connection.
  4. Verify Ancestry’s Server Status:- Visit Ancestry’s website or their social media channels to check for any announcements about server issues. If the problem is on their end, you’ll need to wait until it’s resolved.
  5. Repair or Reinstall FTM:- If all else fails, consider repairing or reinstalling FTM 2019. Backup your family tree files before proceeding to avoid data loss.

Conclusion

Most often, connectivity between FTM 2019 and Ancestry can be resolved by troubleshooting. This must be done on your internet, software, and settings. In fact, it helps prevent reoccurrence when done regularly. If these problems persist, contact the support teams of FTM or Ancestry for further assistance.

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1 thought on “Troubleshooting: Family Tree Maker 2019 Will Not Connect to Ancestry”

  1. David wang

    I did a research in Ancestry Genealogy and i have information linked to your last name. We require that you reply to this email.

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