Managing your family tree with Family Tree Maker 2019 is usually smooth, but syncing media files between Ancestry and FTM can sometimes cause unexpected problems. Missing images, incomplete downloads, or broken media links can create gaps in your family history records. If you’re facing Ancestry media sync issues, don’t worry — there are effective solutions to fix these problems and ensure your family memories are preserved correctly.
Why Do Media Sync Issues Occur?
There can be a few reasons why there are syncing problems between Family Tree Maker 2019 and Ancestry. Some of these reasons include:
- Adding media to the Ancestry tree directly on busy server days such as Thursday, Friday, or Saturday, which may create proxy media links rather than complete uploads.
- Duplicate records or missing media files can disrupt a smooth sync.
- Internet disconnections or old software versions can also result in media transfer problems.
Understanding these causes will assist you in troubleshooting better.
How to Resolve Ancestry Media Sync Problems?
Below are useful solutions to resolve media syncing issues:
Solution 1: Update Proxy Media Links
Proxy media links show up when a file won’t sync properly. To resolve this:
- Identify and delete proxy media items directly from your Ancestry tree.
- Re-upload the original files to Ancestry.
- Perform a fresh sync with Family Tree Maker to restore complete media files without placeholders.
Solution 2: Reattach Missing Media
If a few media files are missing:
- Search for the missing media in your computer folders.
- Reattach the files manually to the correct people or events in your Family Tree Maker tree.
- After reattaching, sync again to ensure all files are properly linked.
Still Getting Sync Problems
If the issue persists even after attempting these troubleshooting, you can recover your family tree from the most recent backup file when it was syncing properly. Restoring from a stable backup can often resolve sync issues and get your tree back to normal. If you still experience problems, Contact Family Tree Makers Support for guidance. You can contact us via the Live Chat service for quick and professional advice.
Conclusion
Syncing media between Family Tree Maker 2019 and Ancestry can be challenging but not impossible. With proxy link control, reattaching lost files, or getting professional assistance, you can keep your family tree complete and accurate. Don’t let syncing issues slow you down on your genealogy journey—take these tips and keep your memories safe!
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