If your FTM Source tree is ever corrupted or deleted due to a computer calamity, you may always recover it from your TreeVault Antenna tree. Whenever you make a modification to either our repaired Source tree or our Antenna tree, it will reflect in the other.
Just a heads up, the antenna trees that TreeVault Base Plan customers get only include tree data and not any media files. Visit the TreeVault Account Manager’s Subscriptions page to learn about media-based subscriptions in FTM 2019 or 2024. Choosing a Base Plan TreeVault subscription without media can make you wonder whether it’s a good idea to back up the tree’s media folder. For further information, see to Storing and Backing Up Your Media.
Using the Emergency Tree Restore Service for Mac
- Get FTM 2019 or 2024 installed on your computer.
- After logging into TreeVault, open Family Tree Maker (2019 or 2024) and go to the Connect to TreeVault Cloud Services menu.
- In the Plan workspace, choose New Tree > Emergency Tree Restore from TreeVault.
- The Hard Disk Drive Destroyed.
- Click demolished If you have lost or mistakenly deleted your source tree—for reasons other than a computer crash—you may get help retrieving it by going to Live Chat.
- Click Download Tree for antenna tree details.
- To be sure the repair is complete, click Download Tree again.
- Name and locate the restored tree file in the pop-up box.
- Choose the “Save” option. Restoration of trees begins. The tree is shown by FTM after repair.
- Transfer the tree’s media folder backup to your PC if your TreeVault Base Plan doesn’t contain media. Once you have restored the Source tree, copy all of its contents and paste them into the media folder. This folder should be in the same place as the recovered tree file from step 8.In order to restore the media in the tree, please refer to the section on backing up and restoring your work.
Repaired FTM Source tree connects to Antenna tree. This new Source tree will modify just the Antenna tree; any other FTM trees will be unlinked.
Conclusion
With TreeVault and the Mac Emergency Tree Restore Service, users of Family Tree Maker may recover deleted family trees. This service will save your family tree in the event that your Mac crashes, your hard drive fails, or you delete it by mistake.