Are you experiencing some issue with the way Family Tree Maker appears on your screen? Whether the text looks strangely large, or you can’t scroll to the bottom of a page. If you’re running Family Tree Maker on a Windows computer and having these types of issues, more than likely you’re facing a display issue. Don’t panic—it’s something that occurs frequently, and you can easily correct it!
Why Am I Seeing Display Issues in Family Tree Maker?
Family Tree Maker depends on your computer’s display settings to show text and pictures. In Windows, there is a feature called scaling, which causes text and other things to be larger so they are easier to read but occasionally this feature can cause problems. If you’re noticing these display problems, the scaling setting could be the reason.
How to Correct the Display Problem?
To correct this issue, you must turn off DPI scaling for Family Tree Maker. Here’s how you can do it:
- Locate the Family Tree Maker shortcut on your desktop, taskbar, or in the Start menu.
- Right-click the shortcut and select Properties from the menu.
- A new window will pop up. Click the top’s Compatibility tab.
- Search for an option with “Disable display scaling on high DPI settings” or “Override high DPI scaling behavior”.
- Tick the box, then click OK to implement your changes.
- Restart Family Tree Maker and determine if the display issue is solved.
This simple adjustment tends to repair most display-related issues.
Additional Tips for Troubleshooting
If the issue continues or if you’re not sure what the exact problem is, try the following general troubleshooting tips:
- Check for software updates – An outdated version of Family Tree Maker might have bugs.
- Restart the program – Sometimes a simple restart can fix temporary glitches.
- Uninstall and reinstall FTM – This can reset the software settings.
- Do a clean boot – This serves to eliminate any possible interference by other background programs.
Regularly updating your software and having a clean system can assist in avoiding most typical problems.
Final Thoughts
Display issues in Family Tree Maker can be frustrating, especially when you’re working on your precious family history. But thankfully, the solution is usually quick and simple—just a few clicks to disable DPI scaling, and you’re good to go!
If you need any further assistance with anything to do with Ancestry or Family Tree Maker, please do not hesitate to contact our support team. We’re always here to assist you.
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