TreeVault is a popular cloud-based tool that provides additional features to Family Tree Maker 2019. It allows you to securely back up your family tree and access it on various devices. This way, your family history is always with you. Nevertheless, as with any other software, TreeVault may sometimes experience problems. Such issues may range from difficulty connecting, login problems, or syncing issues. Knowledge of what might cause them and a few simple solutions can save you considerable time and stress.
Common TreeVault Problems and How to Fix Them
1. Connectivity Issues
If you are unable to log on to TreeVault, launch the Account Manager, or restore your FTM Source Tree, it might be because of internet or connectivity problems.
What You Can Do:
- Server Maintenance: Occasionally TreeVault is offline while updates are being made. If that’s the case, wait a bit and try later.
- Internet Issues: Shut down your Wi-Fi router or try a different internet source.
- Firewall or Antivirus Options: Your security software may be blocking the connection. Disable it for a few minutes to determine if it resolves the issue.
2. TreeVault Account Issues
Occasionally, you may receive a message that indicates your TreeVault account is in use. This may prevent you from syncing or restoring your tree.
What You Can Do:
- Log Out and In Again: Logging out and logging back into your TreeVault account may refresh your login.
- Restart Your Computer: A simple reboot may resolve minor issues running in the background.
- Avoid Multiple Logins: Do not be logged into TreeVault on more than one device at the same time.
3. Tree-Related Errors
You might get an error message such as “Compact and Try Again” when creating or modifying your FTM Source Tree.
How to Fix:
- Compact Your Tree File: Use Family Tree Maker’s Compact File utility to tidy up and speed up your tree file.
- Check for Corrupt Data: If the problem continues, your tree file might be damaged. Try creating a new FTM file and then sync it.
- Contact Support: If nothing works, send an error report to Family Tree Maker support for help.
4. Next of Kin Activation Issues
If you’ve set up a Next of Kin certificate, your account might get locked when your successor tries to activate the service.
How to Solve It:
- Wait and Try Again: The account might be temporarily locked. Wait and then attempt to log in again.
- Get Help from Support: If the problem persists, seek assistance from Family Tree Maker support to unlock your TreeVault account.
Final Thoughts
TreeVault is an excellent option for storing your family tree so that it will be safe and convenient to get to. And like all computers, it might occasionally have a minor problem or two. Good news is, most issues may be fixed simply by following certain steps. Running your software from the latest release and maintaining an active internet connection can also steer clear of numerous problems.
Need Assistance?
If you require help, please do not hesitate to call Family Tree Makers Support at +1-315-407-913. Our experienced staff is available 24/7 to assist you. Alternatively, you may utilize our Live Chat Support for instant help at any time!
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